Shipping Policy

At Winco Industries, Inc., we aim to make your shopping experience seamless from start to finish. Our Shipping Policy ensures that your products are handled and delivered efficiently.

Our Shipping Process

Many of our products ship directly from trusted manufacturers and regional centers, allowing us to:

  • Offer reliable, thoughtfully designed products

  • Keep pricing fair, without inflated retail markups

  • Reduce packaging waste for a more sustainable supply chain

We appreciate your understanding as we work towards a smarter, eco-friendly delivery process.

1. Order Processing & Shipping Fees

  • Processing Time: Orders are processed within 2-5 business days, with potential delays of up to 6 business days during peak times (holidays or special promotions).

  • Shipping Fee: A flat rate of $6.99 applies to all orders, regardless of location.

2. Estimated Delivery Time

Delivery times vary based on location:

  • United States: 8–14 business days

  • Canada / UK / Australia: 10–16 business days

  • Other International Locations: 14–21 business days

Note: High-demand seasons or customs can affect delivery times.

3. Tracking Your Order

You will receive a tracking email once your order ships.

  • Important: Tracking updates may take 1–3 business days to appear. A delay does not mean your order is lostβ€”it’s still on its way!

4. International Shipments & Customs

  • For international orders, shipments are sent DDU (Delivered Duty Unpaid).

  • Customs Fees: Any applicable customs duties or taxes are the customer's responsibility.

  • Delays: Winco Industries, Inc. is not responsible for delays caused by customs.

5. Order Changes & Cancellations

  • Changes or Cancellations: Requests must be sent to service@rukertroyf.com within 12 hours of purchase.

  • Once an order enters processing, it cannot be modified or canceled.

6. Lost or Damaged Packages

  • Damaged Items: If your order arrives damaged, please send a photo within 72 hours of delivery. We will replace it at no additional cost.

  • Lost Orders: If confirmed lost, we will send a replacement free of charge.